Dubai Electricity and Water Authority (DEWA) and tech firm Avaya have reaffirmed their partnership, focusing on advancing technologies to improve the customer experience, including venturing into the metaverse.
The collaborative goal is to establish an “Integrated Digital Interactive Hub,” leveraging AI technologies and embracing the metaverse. Their latest move involves the launch of the “DEWAverse” platform.
DEWAverse allows customers to virtually interact with DEWA personnel, pose queries, and get the necessary support for transactional processes.
DEWA’s venture into Web3 is not new. In 2020, it unveiled a virtual reality studio for employee training in areas such as first aid, safety protocols, fire prevention, and an overview of the Authority, its projects, strategy, and services.
In 2021, another virtual project emerged, offering a 3D experience for touring 132/11 kV power stations, interactive training tests, and a simulation and visualization model for various devices and equipment.
DEWA follows in the footsteps of other Dubai government bodies embracing Web3 technologies.
Last month, the General Directorate of Residency and Foreigners Affairs (GDRFA) in Dubai entered the metaverse, establishing a virtual space for seamless interactions and service requests for employees and visitors alike.
In January, the Dubai International Financial Centre (DIFC) introduced the “DIFC Metaverse Platform” to support Web3 initiatives.
These initiatives align with the Dubai Metaverse Strategy, seeking to elevate Dubai’s status among the top 10 cities in leading metaverse economies, establishing it as a central hub for the global metaverse community.
Dubai’s commitment to this strategy is evident through recent measures, including the unveiling of a collaborative Alliance, comprehensive Guidelines, and a skill-enhancing Pioneers program, solidifying its foothold in the digital frontier.